Administrative Virtual Assistance
Streamlining your practice with professional remote healthcare support with Reliable, HIPAA-compliant remote support to optimize your practice operations and enhance patient care.
Our Virtual Assistants Services are trained to handle the day-to-day administrative, clinical, and communication tasks that consume your valuable time, so you can focus on what matters most: your patients.
What Our Virtual Solutions Provides
Skilled & Experienced Virtual Medical Assistants
Our skilled Virtual Medical Assistants handle a broad spectrum of responsibilities, including patient appointment scheduling, insurance verification, chronic care management, medical scribing, prescription refills, ICD-CPT coding, prior authorizations, claim submissions, payment posting, and detailed reporting. This allows your clinical team to stay focused on what matters most—delivering quality patient care.
Because every healthcare practice has its own workflow, we provide flexible and customizable solutions tailored to your specific needs. By reducing administrative strain, we help you regain the most valuable resources: your time, efficiency, and peace of mind.
Medical Billing and Coding
Our Medical Billing and Coding services ensure accuracy, compliance, and efficiency in managing your practice’s revenue cycle. We carefully translate patient care into standardized medical codes, reducing claim rejections and improving reimbursement rates. From charge entry to claim submission and payment posting, our team follows industry best practices and adheres to HIPAA regulations. With a focus on minimizing errors and accelerating payments, we help healthcare providers maximize revenue while staying compliant with payer and regulatory requirements.
We stay updated with the latest ICD-10, CPT, and HCPCS code changes to ensure claims are filed correctly the first time. By streamlining documentation, reducing denials, and optimizing reimbursements, we free your staff from administrative burdens so they can focus on delivering quality patient care.
Remote Documentation Specialist
Our Remote Documentation Specialists provide accurate and timely support to ensure your patient records are always up to date. By handling charting, medical notes, and documentation in real-time, we help reduce the administrative load on physicians and clinical staff. This service enhances efficiency, minimizes errors, and ensures compliance with healthcare standards and regulations. With secure, HIPAA-compliant processes, our specialists act as an extension of your team—allowing you to focus more on patient care while we take care of the paperwork.
Our specialists streamline clinical documentation by capturing details quickly and accurately, reducing delays and errors. With secure remote access, they keep records organized and compliant, helping providers save time and maintain smooth workflows.
HIPAA Compliance
All of our processes follow strict HIPAA guidelines to safeguard patient data and maintain complete confidentiality.
PHI Security
We implement advanced data protection measures to ensure the highest level of security for Protected Health Information (PHI).
Quality & Accuracy
Our team follows standardized protocols with regular audits to deliver accurate, error-free documentation and billing support.
Service Overview
Virtual Medical Assistants
Smart, remote healthcare assistants embedded in your daily workflows.
Our VMAs are skilled in administrative and clinical support tasks to keep your operations running smoothly. Whether you’re a solo provider or a growing practice, our team integrates seamlessly with your staff and systems.
Key Capabilities
- Managing patient communications via phone, email, and secure messaging
- Updating and maintaining EHR/EMR records
- Coordinating lab orders, imaging, and diagnostic follow-ups
- Scheduling, confirming, and managing appointments
- Performing insurance verifications and eligibility checks
- Supporting care coordination and referral processing
All VMAs are HIPAA-trained and experienced with platforms like Athenahealth, Kareo, eClinicalWorks, Epic, and more. Scroll down for the list of our platforms.
Chronic Care Management
Comprehensive remote care for patients with chronic illnesses, improving outcomes and driving reimbursement.
We help healthcare providers implement and maintain effective CCM programs in line with CMS guidelines. Our team ensures patients receive ongoing support between visits, with detailed documentation for billing compliance.
Services Include
- Monthly patient check-ins and monitoring
- Updating care plans in coordination with providers
- Medication and treatment adherence tracking
- Identifying risk factors and care gaps
- Generating time logs and reports for reimbursement
Enhance patient engagement, reduce hospital readmissions, and unlock new revenue streams through structured CCM.
Virtual Scribe
Accurate, real-time documentation support — no more after-hours charting.
Our virtual scribes work alongside physicians during patient encounters, either live (via secure audio/video) or through recorded sessions, to enter timely, accurate clinical notes.
What We Document
- Patient histories, complaints, and physical exams
- SOAP notes and care plans
- Lab and imaging results
- Billing codes and provider notes
- Templates and custom macros in EHRs
Reduce provider burnout and improve documentation accuracy while increasing face time with patients.
Referrals and Prescription Refills Management
Timely coordination for continuity of care and patient convenience.
Our VMAs ensure patient referrals and refill requests are processed quickly and accurately, with full documentation and follow-up.
We Handle
- Creating and sending referral documents to specialists
- Managing prior authorizations
- Following up on referral statuses with providers and patients
- Processing prescription refill requests and coordinating with pharmacies
- Tracking refill history and notifying providers of refill needs
Enhance trust and patient satisfaction with prompt and professional handling of key care transitions.
Patient Scheduling & Chat Support
Intelligent scheduling + human-assisted chat to enhance access and patient satisfaction.
We combine automation with personal touch to help your practice stay accessible in flexible hours according to your office hours.
Features
- Real-time appointment scheduling via integrated systems
- Live chat support for appointment inquiries and FAQs
- Automated reminders, confirmations, and rescheduling
- Patient self-service options to reduce front-desk workload
Improve booking rates, reduce no-shows, and ensure smoother patient journeys.
Patient Collections
Secure, proactive patient billing and payment support to improve your revenue cycle.
We help healthcare providers reduce collection delays and missed payments through a combination of technology and personalized follow-up.
What We Provide
- Payment reminders via SMS/email
- Co-pay and outstanding balance notifications
- Coordination with billing departments or third-party billers
- Secure payment link setup and portal support
- Handling patient billing questions with empathy and clarity
Increase your collection rates while maintaining a positive patient experience.
Ready to Get Started?
Contact us today to learn how our Administrative Virtual Assistance can transform your practice.
Schedule a DemoOther Services
Key Benefits
- Increased Efficiency
- Cost Savings
- Improved Patient Care
- Expert Support
Transform Your Practice Today
Join hundreds of healthcare providers who have optimized their operations with our Administrative Virtual Assistance services.
Get Free ConsultationWhy Choose Us?
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HIPAA-Compliant: Every VMA is trained in U.S. healthcare privacy regulations and data protection.
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Experienced Professionals: Our team has backgrounds in medical administration, billing, and clinical documentation.
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Flexible Plans: Scale up or down depending on your practice needs — hourly, part-time, or full-time options.
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Seamless Integration: We work with your systems, processes, and preferences — whether you use Athenahealth, Kareo, DrChrono, or others.
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Cost-Effective: Save up to 60% compared to hiring full-time, in-house staff.
Flexibility with multiple EHR platforms
Our Virtual experts are experienced across multiple EHR systems, ensuring smooth tasks and accurate processing whether its billing or other task no matter which platform your practice relies on.
The Specialties Our Specialists Serve
Our Virtual experts are experienced across multiple specialties, ensuring highly accurate processing, whether it's billing, virtual scribing, or authorization, no matter which specialty your practice relies on.
Endocrinology
Dermatology
Ambulatory Surgery
Behavioral Health
Cardiology
Dentistry
Allergy Immunology
Internal Medicine
Infectious Disease
Hand Surgery
General Surgery
Gastro Enterology
How Our Virtual Assistance Process Works
Our virtual assistance process is designed to be simple and effective. We understand your practice needs, match you with skilled professionals, and ensure seamless integration so you can focus on patient care.
Discover & Consultation
- Understand your practice’s unique needs: billing, scheduling, or patient coordination
- Identify the best-fit Virtual Medical Assistant for your requirements
Onboarding & Setup
- Set up secure access to your systems
- Train your dedicated VMA on workflows, EHR/EMR, and communication tools
- Ensure smooth transition without disrupting daily operations
Integration with Your Practice
- VMA works as an extension of your in-house team
- Manage assigned tasks efficiently and professionally
- Follow practice protocols for consistent patient experience
Consistent Monitoring
- Continuous oversight and performance monitoring
- Quality checks and adjustments as needed
- Support team available for additional staffing needs
Scalability & Growth
- Scale by adding more VMAs or expanding scope
- Focus on patient care while we handle operations
Transparency & Reporting
- Regular performance reports and updates
- Full visibility into VMA’s work and value
What Our Clients Say
Discover how healthcare providers across the U.S. are transforming their practices with our Virtual Medical Assistant services. From smoother operations to happier patients, our clients share the real results they’ve achieved with our support.
Hiring a Virtual Medical Assistant through this company has been a game-changer for my clinic. They handle scheduling, insurance verification, and billing with precision, allowing me to focus entirely on patient care. My staff and patients are happier than ever!
Dr. Sarah Mitchell
Family Practice, Texas
I was initially hesitant about outsourcing, but the transition was seamless. My VMA integrated perfectly into my EHR system and reduced my administrative burden by at least 60%. It feels like having an in-office team member without the overhead costs.
Dr. James Carter
Chiropractor, Florida